Try itStart in the counselor’s digest: approve Daniela’s first text. Then reply as her on her phone and follow her through each channel.← → to move
B
Harbor Valley College
Following one student
D
Daniela Reyes
1220934817 · Harbor Valley College · part-time
Financial hold · $1,180Deadline in 3 days
Hold active · no reply yet
Channels
Daniela is fictional. Every message to a student is approved by an advisor first.
College pilot
Harbor Valley College · Spring 2027
Students with holds
4,000
Design
2,000 Boom AI · 2,000 control
Timeline
8 weeks · week 3
Primary metric
Holds resolved in 7 days
Channel 1 of 7 · Sarah Jenkins · daily risk digest
Counselor’s Outlook
Boom flags the students counselors don’t know are slipping, from Canvas and SIS signals, with why and a suggested next step. Nothing goes out until Sarah approves.
Outlook · Sarah Jenkins · Inbox
Inbox12
Boom AI3
Drafts
Sent
Archive
Boom AI7:30 AM
3 students need you todayDaniela Reyes, DeShawn Brooks, Priya Nair
Registrar’s Office6:02 AM
Spring holds file postedThe nightly file ran at 2:00 AM…
Dean MoralesTue
Advising week scheduleThanks all, here’s the plan for…
CalendarTue
Advising huddle · 9:00 AMRoom 214 and video
3 students need you today
B
Boom AI<digest@boom.example>
To Sarah Jenkins · Wed 7:30 AM
Good morning, Sarah. Boom checked Canvas and SIS activity for 2,000 students overnight. These 3 in your caseload are slipping and need you today. Each has a draft you can send from here.
Daniela ReyesNew · flagged by Boom overnight3 days left
Why you: Canvas logins down 70% in 2 weeks, 2 missed PSY 1 submissions, not registered for PSY 2, and a $1,180 hold blocking registration.
SUGGESTED FIRST TEXT · NOTHING SENDS UNTIL YOU APPROVE
Hi Daniela, this is Sarah from Harbor Valley College counseling. A $1,180 balance hold is blocking your spring registration, and the deadline is in 3 days. A payment plan can lift it today. Reply YES and I'll send the link, or call me at (555) 014-2290.
··253/320
DeShawn BrooksAdvising hold5 days left
Why you: Works days and asked for an evening video slot.
“I work 7 to 4, can we meet online at night?”
SUGGESTED REPLY · BY TEXT
Hi DeShawn, it's Sarah. Yes, I can do video on Thursday at 6:30 PM. It takes 15 minutes, and the hold lifts right after. Reply YES and I'll send the link.
··154/320
Priya NairMissing documents4 days left
Why you: Uploaded the form, but the portal still shows the hold.
“I uploaded the worksheet Sunday, why is it still there?”
SUGGESTED REPLY · BY TEXT
Hi Priya, Sarah here. I see your worksheet. Financial aid reviews new uploads within 2 business days, so it should clear by Thursday. I've flagged it so they look today.
··169/320
Everything else is handled. Approving sends from the advising number through Boom AI. Boom AI is read-only and doesn’t change records in the SIS.
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Discovery call
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