Nobody drops out over a lab fee. They just lose their seat.
Registration holds, aid errors, unpaid balances — found the day they post, texted to the student, handed to your staff finished.
These three barriers share a shape: defined problem, defined fix, defined done. That's why Boom can act on them alone. Nothing here requires judgment about whether a student belongs — only whether a document arrived.
The three barriers
the registrar
Students blocked from enrolling over file omissions — a missing high school transcript, residency verification.
- 1Identifies the hold type the day it posts.
- 2Texts plainly: your registration is blocked, it's a missing transcript, text a photo back and I'll route it to the registrar.
- 3Accepts the photo, checks it's the right document, and packages it with the record into a ready-to-process item. Boom doesn't write to your SIS. It hands a person a finished item.
illustrative exchange
Your registration is blocked — it's a missing high school transcript. Text a photo of it back and I'll send it to the registrar.
Got it — that's the right document. I've packaged it with your record and sent it to the registrar. You should be unblocked within 24 hours.
what staff receive
The registrar gets a finished item — student, document, hold type — ready to process. Accept, edit, or override.
See Copilot →financial aid
Contributor consent failure. A parent or spouse hasn't given consent for IRS data transfer on StudentAid.gov. No consent, no federal tax information, no aid. The student can do everything right and still be ineligible because a parent never logged in.
- 1Detects the stuck ISIR the day it changes — which contributor hasn't consented, which tracking group, how many days to deadline.
- 2Texts in language a person can act on: your aid is stuck because a parent hasn't given consent. It takes about two minutes.
- 3Ranks by deadline proximity. Follows up on silence. Stops on a reply. Hands off a clean item to an aid counselor. Boom doesn't touch the ISIR.
V4/V5 identity verification. When a student is selected, the message matters. "Identity verification" reads as "we think you're fake." The text needs to come from a person, not a system — and it needs to explain what's happening without making the student feel suspected.
Deadline runway. The 2025-26 verification deadline is Sept 19, 2026, or 120 days after the student's last day of enrollment — whichever is earlier. A student who stops attending starts a clock nobody tells them about.
Pell cliff. Students with an SAI at or above twice the maximum Pell award — $14,790 for 2026-27 — are ineligible. At $4,150 average CC tuition, that's a threshold real students cross.
Every message is checked against FERPA and federal aid constraints before it sends.
illustrative exchange
Your aid is stuck because a parent hasn't given consent on their StudentAid.gov account. It takes about two minutes. Want me to send you the link to give them?
yes please
Here's the link: studentaid.gov/access. They'll need their own FSA ID. Once they consent, your aid can move forward.
what staff receive
An aid counselor gets the student, the barrier, and what Boom already did.
See Copilot →the bursar
Students on the drop list over minor outstanding balances, facing automatic administrative drop from a full schedule.
- 1Intervenes before the drop runs.
- 2Texts the student. Reads the reply for what's actually going on — a lost job, a transit problem — because the balance is rarely the whole story.
- 3Hands off to the bursar with context, not just a dollar amount.
illustrative exchange
You're on the drop list for an unpaid balance of $127. The drop runs Friday. Can you pay, or do you need a moment?
lost my job last month
I understand. I've flagged your account for the bursar to discuss options before Friday.
what staff receive
The bursar gets the student, the balance, and the context from the reply — not just a name on a drop list.
See Copilot →The item arrives assembled — accept, edit, or override. A weekly briefing for leadership shows what was found, what was texted, and what was resolved. See Copilot →
Evidence
reduction in summer melt vs. control
LCTCS
n = 1,847 treatment / 1,623 control, Spring 2026
The 41% is melt evidence, not barrier-clearing evidence. It's here as company credibility.
Preliminary and in progress. Quasi-experimental, not randomized. One state network, two campuses, one cycle. Full methodology publishes when the study completes — including if the number gets worse.
Bring us your current hold list.
We'll show you what Boom would have done with it.